GIS/ Information Technology

Computerized Maintenance Management System


In 2007 several Merrimack Valley Planning Commission (MVPC) member communities formed the Merrimack Valley Mayors & Managers Coalition (MVMMC) to collaborate and develop regional solutions to municipal issues and discuss common governmental challenges. The MVMMC is comprised of 8 communities and represents over 290,000 of the region’s population.

One of the MVMMC’s prime objectives is to help its communities collectively manage common tasks to increase efficiency, reduce service delivery costs and meet community priorities for service enhancements.  In 2011, to address this need, a subcommittee of the MVMMC (comprised primarily of DPW Directors) prioritized and directed MVPC to procure a regional site license for Computerized Maintenance Management System (CMMS).  The subcommittee and MVPC viewed the implementation of a regional CMMS as an effective tool that would meet the communities’ needs to improve citizen access, to prioritize work orders associated with municipal assets and ultimately to optimize operational efficiency.


MaintStar CMMS App


The regional CMMS implementation provides communities with the

  • Improved municipal management though strategic planning and the ability to organize, prioritize and track work order implementation while monitoring service delivery costs.
  • Creation of a new Web-based online service that enables participating communities and the public to log, track and improve customer service requests and response times.
  • A “back end” work management system that can also be integrated with new or existing “front end” public intake applications like Citizen Connect, See-Click-Fix and PublicStuff.
  • Significant cost reduction through economies of scale for software acquisition, deployment, maintenance and training.
  • Strategic prioritization of asset inspections and replacements using risk analysis and prediction of future budgetary needs and work activities.
  • Provision of instant notification, direction and GIS data to public works field staff through mobile devices to better schedule and complete work requests.
  • Development of a centralized regional motor pool and the ability to share specialized equipment.

Recent CMMS Presentations

Regional CMMS Implementation Summary

Haverhill MaintStar Program


City of Haverhill’s Public Service Request Form


  • Merrimack Valley Planning Commission
    160 Main Street
    Haverhill, MA 01830
    p: 978.374.0519
    f: 978.372.4890

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